Chandlers' Lane


Devon, EX10 9BX

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01395 512611

Ottery St Mary

64 Mill Street

Ottery St Mary

Devon, EX11 1AF

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01404 814322

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COVID-19 Information

Updated: Mar 26

Otter Vets COVID-19 Protocol Update, 25/03/2020

COVID-19 is highly infectious. Some people become so ill they require lots of oxygen treatment by overworked NHS staff.

We must isolate and practice biosecurity to absolutely reduce the risks to you, our staff and families and to our doctors and nurses. We shall be following government instructions.

We must conserve our limited stock of oxygen – we don’t know how long we’ll be able to receive supplies for ourselves. We mustn’t deprive the NHS of supplies.

To this end:

  • There will be no routine appointments or elective surgery undertaken. Telephone the usual numbers if you think your pet needs to see a vet. A nurse will book a telephone consultation for which you be charged and some medication may be prescribed. Payment for this will be expected by card at the consultation. If the vet needs to see you an appointment time will be given. The cost of telephone consultation will be deducted from the vet consultation and treatment. Please arrive at the appointed time.

  • Essential medicines and food have to be ordered at least 48 hours in advance by telephone. You will be asked to pay by card at this time to minimise contact period and prevent the need to use the card machine at collection. You will be given a date and time to collect your prescription. Please understand that every request will be assessed on a need for urgency basis as we are receiving a very large volume of requests. Livestock keepers will be asked to collect their medicines from Sidmouth Surgery only.

  • There is no ‘walk-in’ availability – the surgery to are locked. Please ring the bell or knock on the door at your allotted time and someone will come to you. Please do not enter the building. Medicines will be brought to you at the door. If bringing your pet to see a vet, it will be taken inside by a nurse for a full vet consultation and we ask that you remain outside or go to your car. There may be circumstances where you will be allowed to accompany your pet and these will be assessed and communicated to you. If you are isolating with coronavirus symptoms ask a family member, friend or neighbour to come on your behalf. You will be contacted immediately when we are finished and payment requested before your pet is collected.

  • Home visits will be reduced to the absolute minimum.

Thank you for your understanding and cooperation.

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For information about Coronavirus (COVID-19), please see

This article was last updated on Wednesday 25th March 2020.