Privacy Policy

Your Data and Privacy

Our policy about keeping your privacy secure.


Otter Vets are a veterinary practice with two surgeries based in East Devon.

Otter Vets are a data controller and are committed to protecting your personal data. This privacy policy explains how we collect and use any of your personal data.


We have appointed a Data Controller Manger - Stephanie Hamilton.


If you wish to withdraw consent or have any questions relating to this privacy policy and any complaints, please contact her via email or telephone 01395 512611.


Contact Details.

Trading name Otter Vets

Data Protection Manager Stephanie Hamilton

Address Chandlers’ Lane, Sidmouth, Devon, EX10 9BX

Telephone 01395 512611



Personal Data we Collect about you.

We only collect personal data you supply when you register as a client with us either over the telephone or face-to-face when at one of our surgeries.


This is only ever:

  • Identity – Your name

  • Contact – Your address, telephone numbers and when supplied e-mail address.


Will we never:

  • ask you for any sensitive personal data.

  • knowingly collect any personal data relating to children.

  • we never collect any personal data or information from our website. 


If any of your details change, please contact as it is important, we keep accurate and current contact details.

If you have any complaints in how we collect or use your personal data, please contact us first but you have the right to complain to the Information Commissioner’s Office


How we use your Personal Data.

We only use your personal data where legally permitted in relation to treating your pet(s).


Your personal data is never sold.


It is only shared with third parties with either your expressed and informed consent, for text reminder services or under legitimate interest in relation to the treatment, health and welfare of your pet(s). These third parties include, but are not limited to, diagnostic laboratories, specialist referral centres, microchip companies, pet insurance companies, pet cremation companies, pet care professionals.

We are informing you that whilst not secure if your pet is referred to a specialist referral practice then your personal data will be sent unencrypted via the internet either by email or their on-line form. These third parties all operate within the European Economic Area.


Our IT provider does have access to our digital database.


You have the right to withdraw consent at any time by emailing or using the opt-out option on the text reminder service.


Storing your Personal Data.

It is stored digitally on our computer system. Any paper records or consent forms will be kept for 7 years before being shredded and incinerated. 


Your personal data will be kept for 7 years after you cease to be a client for accounting purposes. After this time, it will either be deleted or anonymised.


Your data security is important to us, so security measures are in place to prevent your data from being accidentally lost, subjected to unauthorised use, disclosure or alteration. Your data is only shared with selected third parties or agents that need this data for matters relating to the treatment of your pet(s). They only process your data on our instruction and have a duty of confidentiality.


We will contact you and the regulator if any data breach occurs.


Your legal rights.

Regarding your personal data you have the following rights under data protection law.


To exercise these rights please email

  • The right of access to your personal data (subject access request)

  • The right to be informed.

  • The right of rectification (correcting any incorrect or out of date data)

  • The right of erasure.

  • The right of restrict processing

  • The right of data portability (transfer your data)

  • The right to object

  • The right not to be subject to any automated decision-making including profiling.

  • You also have the right to withdraw consent at any time.


Card Payments.

Any card payments made are processed by a third-party payment service provided by the Bank of Scotland.


For payments made over the telephone all details are entered directly into the terminal and are never written down or stored. The payment system is completely separate from our computer network.


Web Browser Cookies.

Our site may use “cookies” to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you.


You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note some parts of our site may not function properly.


Third Party Websites (& Links).

You may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. In addition, these site or services, including their content and links, may constantly change.


These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and conditions.



We may update this policy at any time, a new version will always be published on our website so please check that you are happy with any alterations.